Dashboard

how to use the orders management dashboard? upon auto logging in to autozod from your admin panel, you will see the autozod order dashboard this is your central hub for managing all orders tasks on the left side of the autozod dashboard, you'll find the tasks section, which allows you to filter orders based on their assignment status all this tab displays all orders currently in the system, regardless of whether they have been assigned to a rider assigned selecting this tab filters orders to show only those assigned to a rider for delivery unassigned here, you'll find orders that have not yet been assigned to any rider these are tasks waiting for allocation scheduled the scheduled section shows orders planned for a future time these orders are pushed to the autozod panel based on the configured wake up time for example, if an order is scheduled between 5 00 and 6 00 pm and the wake up time is set to 1 hour , the system first calculates the midpoint (5 30 pm) based on the wake up time, the order will move to the “all tasks” section at 4 30 pm , after which the system will begin assigning a rider you can configure the wakeup time by navigating to the dispatch builder within the autozod panel and accordingly defining the time tip you can collapse the tasks panel by clicking the arrow icon this will hide the panel and give you a wider, clearer view of the map for better visibility and tracking agent status on the right side of the dashboard, you'll find the agents section, providing you with insights into the status and location of your delivery agents available agents who are ready and available to take on new tasks will be displayed under this status they are prepared to accept delivery assignments busy agents who are actively engaged in delivering orders are listed here they are currently en route to fulfill delivery requests unavailable agents who have turned off their duty status will be listed here they are currently not available for assignments tracking rider's location to track an agent's location, simply click on their name within the agents section this action will display their current location on the map, along with information indicating whether they are currently carrying out an order or not this feature allows you to monitor your agents' movements in real time, enabling efficient coordination and management of delivery operations viewing rider's assigned tasks to view a driver’s assigned tasks, go to the agents panel, find the driver, and click on the “x orders” button next to their name this will open a detailed view showing the tasks currently assigned to them task & delivery information for each agent, you can review the assigned tasks, status of the task, pickup and drop locations, and customer details for each task assigned to the rider items to be collected shows the list of products included in the order distance shows the total delivery distance for the task preparation time shows whether the order is ready for pickup if the preparation time is set by the restaurant, it will show the expected time for the order to be ready, thereby helping in swiftly allocating the order to the right rider based on the preparation time note the preparation time will be displayed for all orders, provided that the restaurant has enabled and configured this feature it reflects the time by which the order is expected to be ready based on the preparation time set by the restaurant you can review and manage this setting in the https //help hyperzod com/general#default order preparation time order states awaiting/created awaiting this state occurs when the system has sent a request to riders for acceptance of the order orders remain in the awaiting state while waiting for a response from available riders created state in this state, the auto assignment process halts, allowing manual intervention if needed orders in the created state can be manually assigned to specific riders or restarted in the auto assigning process if necessary this state provides flexibility and control over the assignment of orders, ensuring efficient management of delivery operations reassigning orders once an order has been assigned to a rider and is in the "assigned" mode, you can initiate the reassignment process by selecting the specific order and then clicking on the "reset" button this action transitions the order back to the "created" state, allowing for the reassignment of the order to another rider as necessary, providing flexibility in order management cancelling orders to cancel an order, simply click on the order and click on the "cancel task" option after the task is cancelled, it will be reflected with the status of "cancelled " note in case you want to reset the cancelled order, you can click on the "reset" option, and accordingly, the order will reset to the "created" state manual order assignment when an order enters the "created" state, manual assignment becomes available by selecting "manual" and choosing an agent from the list, you can assign the order swiftly this feature streamlines allocation, ensuring efficient distribution among agents order view on map this feature simplifies the order manager's view by marking the pickup and drop off points on the map a straight line between these points offers a clear visual guide, facilitating easier understanding of the order's trajectory without detailed navigation information order details/history details access detailed information about an order by clicking on the order here, you can view essential details such as the pickup and drop off points and the distance between them, etc history additionally, by clicking on the order and within the timeline tab, you can monitor the order's status history and view updates along with their respective timestamps this feature provides a comprehensive overview of the order's journey and status changes over time rider's commission calculation state after an order is successfully completed and the " https //help hyperzod com/settings#cipai expire, a "lock" button will appear on the order simultaneously, the order fulfillment time & rider's commission for that order will be displayed under the details tab this commission amount mirrors what is shown to the rider on their driver app, ensuring transparency and consistency in payment calculations furthermore, for comprehensive record keeping and rider payout management, you have the option to download this information from the https //help hyperzod com/tasks reports