Notification
The Notifications Settings section allows admins to control how, when, and to whom notifications are sent across the platform. Notifications can be configured separately for Admins, Customers, and Merchants, and delivered via Email, SMS, and Push Notifications. Admins can also set up and manage their Email and SMS service providers to control notification delivery.
How To Configure Notification Settings?
- On the Admin panel, click on "Settings."

- Then, click "Notification."

Language Selection
At the top of the page, you’ll find a Language dropdown where you can select the language for creating and managing notification templates. Once selected, you can customize the email, push, and other notification content in that language.
This allows you to configure notifications in multiple languages, and users will automatically receive them in the language they have set in their profile

Enable Notifications / Customize Templates
Here, you can configure and personalize various notification types such as SMS, Email, and Push notifications for your platform.
Note: Push notifications are sent only to logged-in users.
Before diving into SMS/ Email, ensure your SMS and Email service providers are configured properly for seamless communication.
- Under the Notification Settings, select "Template Settings."

Live Activity (iOS Only)
The iOS Live Activity feature allows customers to receive real-time order updates directly on their Lock Screen and Dynamic Island (on supported iPhone models). When this option is enabled, the order status automatically updates as the order progresses, providing customers with continuous, live visibility without needing to open the app.
Note: If you want standard push notifications to work on iOS devices instead of Live Activity, please disable the Live Activity toggle in the Notifications settings.
When both Push Notifications and Live Activity are enabled, the system will prioritize Live Activity on iOS devices.

Admin Panel Notifications
Here, you can enable notifications for various order statuses and user & permission invites delivered via Email or SMS. Customize the templates for each notification type to ensure they align with your platform's branding and communication style.
- To activate or deactivate notifications, simply toggle the corresponding switch.

- Customize Template: Edit notification templates for SMS & Email notifications. Enter recipients separated by commas and utilize order tags to incorporate order information. Preview your customized message alongside the editing interface.

Customer Notifications
Here, you can enable Push notifications, emails, and SMS for various order statuses, including welcome emails, and login via a one-time verification code. Customize the templates for each notification type to ensure they align with your platform's branding and communication style.
- To activate or deactivate notifications, simply toggle the corresponding switch.
You can also enable SMS, Emails or push notifications for Abandoned Cart to send reminders when a customer leaves without completing checkout.

- Customize Template: Edit notification templates for SMS, Email & Push notifications. Utilize order tags to incorporate order information. Preview your customized message alongside the editing interface.

Merchant Notifications
You can enable notifications for various order statuses. Customize the templates for each notification type to ensure they align with your platform's branding and communication style.
- To activate or deactivate notifications, simply toggle the corresponding switch.

- Customize Template: Edit notification templates for SMS, Email & Push notifications. Utilize order tags to incorporate order information. Preview your customized message alongside the editing interface.

Configure Email/ SMS Service
Under the Notification Settings, select "Channel Settings."
Here, you can configure Email and SMS settings. Customize your business email for sending notifications and set up your SMS service provider for efficient SMS notification delivery.
Note: Before using OTP authentication or any other features that rely on email or SMS communication, ensure that the corresponding Email and SMS services have been configured and are functioning correctly.

Email Service Providers
Hyperzod supports multiple email service providers for sending notification emails. Currently supported providers include Resend, Mailjet, SendGrid, and Brevo.
All you need is an active account with the selected email provider. Enter the required credentials using the Configure option in Hyperzod. Once set up, the email service can be used to send notification emails across the platform.

SMS Service Providers
Hyperzod supports multiple SMS service providers for sending notification messages. Supported providers include Twilio, yCloud, MSG91, SMSTo, and Vonage.
All you need is an active account with the selected SMS provider. Enter the required credentials using the Configure option in Hyperzod. Once set up, the SMS service can be used to send notifications across the platform.

Select Order Sound Alerts for Admin/Merchants
Choose a tone provided to notify merchants on both the merchant app and the merchant web panel about new incoming orders based on preference. You can opt for either a long or short sound. Similarly, select a tone for your Admin panel.

Frequently Asked Questions (FAQs)