Notification

the notifications settings section allows admins to control how, when, and to whom notifications are sent across the platform notifications can be configured separately for admins, customers, and merchants , and delivered via email, sms, and push notifications admins can also set up and manage their email and sms service providers to control notification delivery how to configure notification settings? on the admin panel, click on "settings " then, click "notification " language selection at the top of the page, you’ll find a language dropdown where you can select the language for creating and managing notification templates once selected, you can customize the email, push, and other notification content in that language this allows you to configure notifications in multiple languages, and users will automatically receive them in the language they have set in their profile enable notifications / customize templates here, you can configure and personalize various notification types such as sms, email, and push notifications for your platform before diving into sms/ email, ensure your sms and email service providers are configured properly for seamless communication under the notification settings, select "template settings " live activity (ios only) the ios live activity feature allows customers to receive real time order updates directly on their lock screen and dynamic island (on supported iphone models) when this option is enabled, the order status automatically updates as the order progresses, providing customers with continuous, live visibility without needing to open the app note if you want standard push notifications to work on ios devices instead of live activity, please disable the live activity toggle in the notifications settings when both push notifications and live activity are enabled, the system will prioritize live activity on ios devices admin panel notifications here, you can enable notifications for various order statuses and user & permission invites delivered via email or sms customize the templates for each notification type to ensure they align with your platform's branding and communication style to activate or deactivate notifications, simply toggle the corresponding switch customize template edit notification templates for sms & email notifications enter recipients separated by commas and utilize order tags to incorporate order information preview your customized message alongside the editing interface customer notifications here, you can enable push notifications, emails, and sms for various order statuses, including welcome emails , and login via a one time verification code customize the templates for each notification type to ensure they align with your platform's branding and communication style to activate or deactivate notifications, simply toggle the corresponding switch you can also enable sms, emails or push notifications for abandoned cart to send reminders when a customer leaves without completing checkout customize template edit notification templates for sms, email & push notifications utilize order tags to incorporate order information preview your customized message alongside the editing interface merchant notifications you can enable notifications for various order statuses customize the templates for each notification type to ensure they align with your platform's branding and communication style to activate or deactivate notifications, simply toggle the corresponding switch customize template edit notification templates for sms, email & push notifications utilize order tags to incorporate order information preview your customized message alongside the editing interface configure email/ sms service under the notification settings, select "channel settings " here, you can configure email and sms settings customize your business email for sending notifications and set up your sms service provider for efficient sms notification delivery email service providers hyperzod supports multiple email service providers for sending notification emails currently supported providers include resend , mailjet , sendgrid , and brevo all you need is an active account with the selected email provider enter the required credentials using the configure option in hyperzod once set up, the email service can be used to send notification emails across the platform sms service providers hyperzod supports multiple sms service providers for sending notification messages supported providers include twilio , ycloud , msg91 , smsto , and vonage all you need is an active account with the selected sms provider enter the required credentials using the configure option in hyperzod once set up, the sms service can be used to send notifications across the platform select order sound alerts for admin/merchants choose a tone provided to notify merchants on both the merchant app and the merchant web panel about new incoming orders based on preference you can opt for either a long or short sound similarly, select a tone for your admin panel frequently asked questions (faqs) how do i customize the content of the notifications? to customize the content of the notifications log in to the admin panel navigate to settings > notifications under template settings , locate the notification you want to modify click on the three dots (⋮) menu next to the specific notification select the edit option and update the content as required can i configure notifications to be delivered in multiple languages? yes, the system supports multi language notifications you can customize notification templates for different languages to ensure users receive messages in their selected language to configure notifications in a specific language go to the admin panel navigate to settings > notifications in the notification section, click on the language dropdown select the desired language customize the content (sms, email, or push notifications) for that selected language why is the live activity feature not working? if live activity is not functioning as expected, please review the following ensure that the live activity toggle is enabled in the admin panel under settings > notifications confirm that the customer application is updated verify that the ios device supports the live activity feature (supported on compatible ios versions and devices) if the issue persists after these checks, please contact support with the device details and app version for further investigation how can i configure sms and email notifications to use my own branding? to send sms and email notifications using your own branding, you need to configure your preferred service providers in the system follow these steps log in to the admin panel navigate to settings > notifications switch to the channel settings tab select your preferred sms provider and email provider from the available list enter the required provider credentials (such as api keys, sender id, etc ) save the configuration once configured, all sms and email notifications will be sent using your selected providers and branding settings