Cart Recovery

the cart recovery feature helps you identify, track, and re engage customers who added items to their cart but didn’t complete checkout it enables you to recover lost revenue by sending timely emails, sms messages, and push notifications to customers who abandon their carts a cart is automatically marked as abandoned after 30 minutes of inactivity at checkout how to access cart recovery to view all abandoned carts go to admin panel > orders click on cart recovery enabling abandoned cart notifications you can automatically notify customers when they abandon a cart via email, sms, or push notifications go to admin panel > settings open notifications under customer notifications , locate abandoned cart enable the toggle for email sms push notifications (as needed) once enabled, customers will receive reminders based on your configured channels using cart recovery for marketing & automation abandoned carts act as a powerful trigger for recovery campaigns you can send personalised reminder messages trigger marketing flows offer discount codes or incentives example use cases “you left items in your cart — complete your order now ” “finish checkout and get 10% off with code save10 ” webhooks & external integrations abandoned cart events can be sent to external systems using webhooks how to configure go to admin panel > settings navigate to webhooks & api keys add a webhook endpoint for abandoned cart events