Admin Order Dashboard

the order dashboard is your central workspace for managing every order from one place it provides complete visibility into your order operations, allowing you to monitor orders as they progress through each stage of fulfillment whether you're monitoring daily operations, resolving customer queries, or tracking deliveries, the order dashboard gives you everything you need to efficiently manage the complete order lifecycle from a single interface accessing the order dashboard to access the order dashboard admin panel > orders once opened, all orders are displayed based on their current status understanding the order dashboard once you open the order dashboard , you'll be able to view all the essential information related to your orders in one place each order presents all the essential details at a glance, allowing you to quickly identify the merchant and customer, review the order value and payment method, monitor its current status, and track its progress throughout the fulfillment process this gives you a quick overview of every order, making it easy to monitor order progress, identify its current stage, and access detailed order information whenever needed all orders the all orders tab displays every order received on your platform, regardless of its current status this provides a complete overview of your order history, allowing you to search, filter, and review both active and completed orders from a single location scheduled orders the scheduled orders tab displays all orders that have been placed for a future date or time these orders remain separate from your regular order queue, making it easier to prepare for upcoming deliveries or pickups without affecting your active orders once the scheduled date and time arrive, the order will move to the all orders tab order status tabs orders are automatically grouped into different tabs based on their current status these include all – displays every order regardless of status pending – orders awaiting confirmation or processing accepted – orders accepted by the merchant and being prepared ready – orders ready for pickup or delivery collected – orders picked up by the delivery partner completed – successfully delivered orders cancelled – orders that have been cancelled selecting any tab filters the dashboard to display only orders in that particular stage order dashboard views the order dashboard offers two different viewing modes, allowing you to choose the layout that best fits your workflow list view the list view displays orders in a structured table, making it ideal for reviewing large volumes of orders kanban view the kanban view organizes orders into columns based on their current status, providing a visual representation of your order workflow as orders progress through different stages, they automatically move under the corresponding status column, making it easy to track fulfillment at a glance search and filter orders the order dashboard includes multiple filtering options to help locate orders quickly you can search using the order id filter by a specific date range view scheduled orders separately this makes it easier to locate historical orders without manually browsing through the entire list understanding the order details page clicking on any order from the order dashboard opens the order details page, where you can view comprehensive information about the selected order the order details page is divided into multiple sections, each providing specific information to help you manage the order more efficiently order information the order information section provides a complete summary of the selected order here, you can review the ordered items, quantity, pricing breakdown, and other relevant information pickup & delivery details the pickup & delivery section displays all the information required to fulfil the order this includes the merchant's pickup location, the customer's delivery address, contact details, and any delivery instructions order timeline the order timeline provides a chronological view of the order's progress, showing every stage from when the order was placed until it is completed or cancelled this allows you to easily track the order's journey and identify when each status update occurred printing an order you can also utilise the print button to generate a printable version of the order printing an order is useful for kitchen preparation, packing and verification, and sharing order details with delivery staff, etc note the platform supports a wide range of compatible printers for the best experience, we recommend using the epson tm m30iii or netum printers we suggest testing using one of these models first before making a bulk purchase to ensure it meets your operational requirements customer insights with north ai hyperzod now includes ai powered customer insights , generated by north ai , to help you better understand customer behaviour directly by identifying purchasing patterns, engagement trends, spending habits, and customer preferences, north ai helps you better understand what drives customer activity on your platform you can click on the specific order and then move to its customer tab to view the detailed information for that customer note refer to the guide below for a complete overview of the customer ai insights https //help hyperzod com/ai customer insights#customer insights with north ai feature