The Loyalty Wallet is designed to help you increase customer retention, reward your most loyal shoppers, and attract new ones through word-of-mouth.

Think of it as your all-in-one hub for creating:

It gives you a quick, at-a-glance overview of how your programs are performing and shows you the latest customer activity in real-time.







A list of every single loyalty transaction that occurs. The Latest Activities section helps you track how reward points are being credited to customers.

The Loyalty Program section allows you to manage how customers earn and redeem points.



Reward new customers just for creating an account on your platform.



Check this box if points should only be awarded after the customer places their first order.



Add an expiry period (e.g., 90 days) or leave blank for no expiry.



Reward customers with points whenever they place an order.



Incremented Points: Points are based on the order amount

Fixed Points: A fixed number of points per order.



Enter how many points customers earn for a set amount spent (e.g., 10 points for every £10).



Points Expiry – Set an expiry period for earned points (e.g., 90 days). Leave blank for no expiry.



Minimum Order Amount – Require a minimum spend before customers can earn points.



Maximum Earning Points – Limit the total number of points a customer can earn per order.



Allow customers to redeem their points for discounts. Click the edit icon on the Amount Discount card in the "Redeeming Points" section.



Set how many points are required for a specific discount value (e.g., 1 point = £1 discount).



Limit the maximum number of points a customer can redeem in one transaction.



Require a minimum number of points before customers can redeem them.



Set a minimum order value that must be met before points can be redeemed.

A referral program is one of the best ways to grow your customer base. It transforms your existing happy customers into a marketing team, rewarding them for bringing new users to your platform.



At the top of the page, click the Referrals Program Status toggle switch to turn it ON. This is the master switch for the entire referral system.



This is the reward the new user gets for signing up through a referral link.

Points Earned – Enter the number of points a customer receives (e.g., 10 points)



First Order by Referred User – Enable this if points should only be awarded when the referred user places their first order.



Points Expiry – Set an expiry duration (e.g., 90 days). Leave blank for no expiry.



Reward existing customers (advocates) when they refer new users.



You can choose how the advocate earns points.

If You Select “Percentage of Every Order”



Points Configuration



Limits & Conditions



Points Expiry

Gift cards are a flexible way to offer value to your customers. You can create digital gift cards with a specific point value that can be sold, used in marketing campaigns, or given to customers as a special reward.





You will now be on the "Create Gift Card" page. Let's go through each field.





Set Expiry Dates: This is a crucial section. You can set two different types of expiry dates.

Points Expiry Settings: This controls how long the points themselves are valid after a customer has redeemed the gift card code. For example, if you set this to 30 days, the customer has 30 days to spend the points from their wallet before they disappear.



Gift Card Expiry Settings: This controls how long the gift card code itself is valid before it is redeemed. For example, if you set this to 90 days, the customer has 90 days to enter the code into their app before it becomes invalid. After you have configured all the settings, click the Submit button.



Once the Gift Card is created, simply copy the code, navigate to the customer's Profile section, and paste the code into the Wallet > Gift Cards and paste the code to add the points to the customer's wallet. Through this method, you can add points to the customer's wallet directly.

The Transactions tab provides a complete record of all loyalty points awarded to customers. You can also download the transaction history for reporting and record-keeping, and modify the expiry date of the loyalty points for a specific transaction whenever required.

The Customers page provides a centralized view of every user who is part of your loyalty programs. This is where you can search for specific users and see their status.



At the top of the page, you can view the customer's basic details, including their name, phone number, and email address, making it easy to verify the account before making any changes.

The Loyalty Points card displays the customer's current available points balance. If required, click Edit Balance to adjust the customer's points manually.

The Transactions section provides a complete record of all loyalty point activities for the selected customer.

The page lists Events, such as "Points Earned." The Notification Settings let you alert customers when they earn points.



When you click the settings icon, you can customize how notifications are sent to customers:

This allows you to control the message, tone, and format across all channels while keeping notifications aligned with your brand.

If your customer base is multilingual, this section is essential. It allows you to choose multiple languages and also provide custom translations for all the text your customers see related to the Loyalty Wallet.





Customize translations for key areas like Wallet, Transaction Status, Remarks, Gift Cards, Refer & Earn, Checkout, and Notifications