The Order Settings section allows you to control how customers place orders, what options they see at checkout, and how charges, tips, and instructions are applied. These settings directly impact the checkout experience and order flow.

Apart from instant orders, the Order Scheduling feature empowers customers to choose a specific date and time for their orders during checkout. This is based on the availability set by merchants or service providers using their merchant panel.

The Tips feature allows customers to voluntarily add an additional amount during checkout to support either the delivery driver, the merchant, or both, depending on how your platform is configured. Businesses can customise when tips are displayed, the tip values available to customers, and the order types where tipping is enabled.



You can independently enable or disable:

Both tip types can be used separately or together based on your business requirements.



For Driver Tips and Merchant Tips, you can enable Tip Required to make tip selection mandatory during checkout.

When disabled, customers can choose whether to leave a tip before completing their order.



Customise the message displayed to customers at checkout for the Merchant and Driver Tips.

The message helps explain the purpose of the tip and can encourage customer participation.



You can choose which order types should display the Merchant and the Driver tip option.

Examples



You can configure how customers select their tip amount for the Merchant or the Driver

Customers can choose from predefined percentages based on the order total.

Example: 5% or 10%

If a customer places a $100 order and selects 10%, a $10 tip will be added.

Customers can choose from predefined fixed tip values.

Example: $5 or $10

If a customer selects $10, a $10 tip will be added regardless of the order value.



You can specify which tip option should be pre-selected during checkout.

Example: You can choose 15% as the default selection, which will be selected by default when the checkout page loads.

The "Accept Orders" feature provides admins control over order acceptance. In high-order volume scenarios or other issues, admins can temporarily disable order acceptance. The "Custom Message" field allows the display of a prominent message to inform customers about the temporary unavailability of order placement, providing necessary instructions or updates.

Enable delivery instructions and showcase the specified guidelines to drivers during order drop-off. You can predefine delivery instructions, which users can select at checkout. These instructions will be forwarded to the driver app while they are on delivery.

Choose the language from the Select language dropdown to ensure the instruction is shown correctly for customers using different languages.

You can customise delivery instructions anytime to update the image or icon, and also modify the instruction text, image, or language-specific content.

The Order Types feature allows you to customize the order types available on your platform, such as Delivery and Pickup, and create an additional order type using Custom or Custom 2.

You can rename the available order types, update their descriptions and icons, and configure them according to your business requirements.

For instance, businesses dealing with service stores can rename "delivery" to "Home Booking" and "pickup" to "Service at Location." You can also modify their icons for customer checkout.

Once the required order type is enabled, go to the Merchants section, edit the desired merchant, and assign the relevant order types based on that merchant's requirements. You can simply choose the merchant and accordingly choose the order types you want to assign to them, such as delivery, pickup, etc.

You can customize existing order types by editing their name, description, and image. The description is displayed at checkout when a customer selects that order type. For example, if you offer delivery within 30 minutes, you can add “Express Delivery – Under 30 Minutes” as the description, which customers will see when selecting the delivery option. You can also update language-specific content and modify these details anytime using the edit option.

A Verification code adds an additional layer of confirmation during order fulfilment to ensure secure and accurate handovers.

Once enabled for an order type such as Delivery or Pickup, the verification code will be required during order completion, depending on the order flow.

This helps ensure delivery confirmation accuracy and secure pickups and deliveries of the orders.



Within the Order Types section, open the required Order Type and enable the Verification Code toggle.

Once enabled, the verification code will automatically apply to orders placed using that order type.



For Delivery orders, the verification code is sent in two stages.



Once the customer places the order, the merchant can review the verification code to be shared. When the driver arrives at the merchant location:



When the driver reaches the customer:



For Pickup orders, the flow is different since the customer personally visits the merchant location to collect the order.

Customise your store's checkout process by adding extra fields. For example, for a business dealing with liquor stores, you can add fields like ID upload for age verification.

Similarly, you can add the same for more fields and click save.

Utilise this feature to seamlessly create and apply various external fees to customers during checkout. Whether it's a service fee, packaging fee, global product tax, surge charge during rush hours, or a temporary rain fee during inclement weather, you have the flexibility to customise charges to meet specific needs.



A custom charge can be:



Enter the name for the charge to be displayed to customers during checkout.



Provide a brief description for internal reference, as it won't be visible to customers.



Decide whether the charge should be configured by the Admin or enabled/configured by Merchants in their general settings. For instance, a packaging fee is typically determined by individual stores and may vary from one store to another.





Enable Conditional Logic if the charge should apply only when certain conditions are met.

You can define the condition based on the order subtotal and choose how the value should be evaluated such as greater than, less than, greater than or equal to, or less than or equal to a specified amount.

For example, if the subtotal is less than €30, a fixed custom charge of €3 will be automatically applied to the order.







This feature lets you control which customers see and are charged specific fees at checkout by linking custom charges to customer segments.

Instead of applying every charge to every customer, you can now target fees precisely, for example, charging a handling fee only to wholesale buyers or waiving a surcharge for your VIP members.



Finally, save the charge and toggle the switch to enable, initiating its application.



Lastly, click "Save," and the order settings are successfully configured.