Serviceable Zones (Global)

How To Configure Global Serviceable Zones?

This feature is primarily designed for administrators to exert comprehensive control over the areas from which they intend to serve customers at a top-level hierarchy. Stores are required to configure their serviceable areas within the administrative serviceable zones to align with this control.

Note: This setting not only facilitates serving customers but also allows administrators to make decisions regarding the temporary or permanent exclusion of specific areas or cities from service.

Navigating to the Serviceable Zones Page

On the Admin panel, click on "Settings."

Then click "Serviceable zones."

Creating a serviceable zone

You can set up zones using a radius, a custom geofence, or by selecting an entire country, depending on how your business operates and the areas you want to serve.

Add Zone

On the Serviceable Zones page, click on the Add Zone button to create a new zone.

Address

Use the search bar to find your location. Select the desired result from Google Maps.

Set Marker: Drag and drop the marker on the map for a precise location.

Zone Name

Provide a name for internal reference; it won't be visible to customers.

Zone Types (Radius/ GeoFence/ Country)

Radius: Enter the number, and it draws a circle of the mentioned radius from your marker point.

GeoFence: Allows you to draw your serviceable areas directly on the map. Multiple GeoFences can be drawn to define various serviceable regions. This is useful when you want to serve only certain neighborhoods.

Set Country: Select one or more countries from the list where merchants can offer their services.

Save the Zone

Click "Save" to create the specified zone. You can repeat this process to add multiple zones based on areas or cities.

Zone Management

Toggle Disable: To temporarily stop receiving orders from a specific zone (e.g., Birmingham), disable the toggle. You can re-enable it at any time.

Deletion: If a zone becomes obsolete, ensure to delete it.

Click "Save" to update and save the configured settings.