Order (Merchant Panel)

how to configure merchant general settings? the general settings page lets you customize your store’s operational rules, such as order scheduling and specific delivery fees you can also define custom charges to be applied to the customer at checkout for your store properly configuring this section ensures that orders follow your business rules automatically and customers receive clear, consistent information at checkout how to access the general settings page on the merchant panel, click on "settings" then click "general settings" order scheduling this feature allows customers to choose a specific date and time for their orders during the checkout process, in accordance with the availability settings configured in the store timing https //help hyperzod com/store timing section note it's mandatory to enable this functionality, particularly for service oriented businesses if the option is not readily visible in the general settings, kindly request the administrator to activate it through the order settings https //help hyperzod com/order#dblke ensure that your business hours are accurately set within the store timing https //help hyperzod com/store timing section force scheduling this setting requires customers to select a specific date and time for checkout rather than opting for instant fulfillment it is particularly crucial for service merchants as it ensures better coordination and scheduling of appointments set day range for order scheduling minimum schedule days this setting allows you to establish the minimum advance notice required from the current date for scheduling orders for instance, if you set this to 2 days, customers placing orders today must select a date at least 2 days in the future maximum schedule days this setting enables you to define the maximum number of days customers can choose from the current date for example, if set to 7 days and the minimum schedule days was set to 2, customers will have 5 days to choose from after the initial 2 day period set time range for order scheduling schedule from opening time this parameter specifies the minimum amount of time required from your store's opening time for each scheduling day schedule from closing time similar to the above, this parameter determines the minimum time required from your store's closing time for each scheduling day minimum schedule hours from current time this criterion establishes the minimum duration required from the current time of customer order placement for same day scheduling, accounting for the minimum schedule days set to 0 above slot span allocate availability in predetermined time slots based on the duration required to complete each booking for example, if each booking takes 30 minutes, distribute availability in 30 minute slots for customer selection slot booking activate this feature to allow multiple bookings within each time slot for example, if two bookings are permitted per 30 minute slot, once two bookings are made for a specific time slot, it becomes unavailable for additional bookings minimum/ maximum order value minimum order value this setting enables you to establish the minimum subtotal value required for customers to proceed with checkout maximum order value this setting empowers you to define the maximum subtotal value allowed for customers to proceed with checkout subtotal by distance when enabled, you can define minimum order subtotals based on delivery distance example 0–3 km → minimum subtotal £15 3–6 km → minimum subtotal £25 this helps balance delivery costs for longer distances auto accept/ reject order auto reject order automatically mark orders as rejected if they are not accepted by the store within a specified timeframe auto accept order this feature automatically accepts all incoming orders, eliminating the need for manual acceptance default order preparation time set the default preparation time for orders which you can customize while accepting them riders should be shown the order preparation time to coordinate their arrival at the store accordingly, minimizing unnecessary waiting time outside the store pickup time text set the pickup time text which would be shown to the customers at checkout when they select the order type as "pickup " custom order type text the custom order type text option allows you to display additional informational text for the custom order type shown at checkout this setting does not rename the order type itself; instead, it helps you communicate helpful context or timing details to customers when they select the custom order option the custom order type is a flexible order type whch you can rename to suit your business logic for example if you offer "dine in" at your store you can rename it to the custom order type to "dine in " you can rename the order type within the order settings https //help hyperzod com/order#sxy4w in the admin panel sms/ email order notification alerts receive instant alerts for new orders placed on your platform, ensuring prompt attention and efficient order management email input the email addresses where you wish to receive incoming order alerts you can add multiple emails separated by a comma note make sure the administrator has configured an email service provider to enable this feature sms provide the phone number where you want to receive incoming order alerts note ensure that the administrator has configured an sms service provider to enable this feature store custom charges utilize this feature to seamlessly add external fees to customers during checkout, such as your packaging fees, global product taxes, and any other customized charges note kindly request the administrator to include your desired fees under order settings https //help hyperzod com/order#gahmc to gain access to configure them charge type select whether the charge should be fixed or a percentage based on the order subtotal enter value input the specific value for the charge select order type select the order types in which this extra charge should be added select payment mode select whether the coupon will be applied based on the payment method finally, " save " the charge so that it can be applied to the customers at checkout lastly, click save and the general settings are successfully configured 3\ then, click "general" 4\ to begin using order scheduling, you need to enable this feature in your settings 5\ force scheduling this feature allows all the orders to be scheduled customers can only place orders by scheduling the delivery date and time 6\ set day range for order scheduling in this section, you can define the minimum and maximum schedule days for example, setting minimum schedule days to 0 and maximum schedule days to 30 means customers can schedule an order starting from today up to 30 days in the future 7\ set time range for order scheduling here, you can specify the opening and closing times during which customers can schedule their orders 8\ minimum schedule hours from current time this feature allows you to define the minimum time interval required before an order can be scheduled from the current time for example, setting this value to 2 hours means that users will only be able to schedule an order at least 2 hours ahead from the present moment 9\ slot span this setting allows you to define the duration of each time slot for scheduling orders for instance, you can set a slot span of 30 minutes, providing customers with convenient options to choose from 10\ slot booking within order scheduling, you have the flexibility to enable or disable slot booking enabling slot booking allows you to limit the number of bookings per slot, ensuring a manageable workload for your business by understanding and configuring these settings, you can effectively utilize the order scheduling feature to provide your customers with greater convenience and improve their overall experience on your multi vendor marketplace 11\ under the order configurations section put in minimum order value and maximum order value for every order placed in your store 12\ next, we have an option to enable auto reject order which gives us the option to set time in minutes under which if the order won't be accepted, it would be rejected automatically 13\ meanwhile you can also enable the auto accept order button, this will allow you to accept all the incoming orders automatically 14\ moving onto the delivery configurations section you can enable or disable delivery time display on the storefront for customers 15\ click here 16\ fixed allows you to enter a fixed amount which will be charged as delivery fee and the delivery time 17\ set slabs allows to select unit of measurement as kilometers or miles now to add slab you need to set a range, delivery fee and delivery time it will take the driver to complete the delivery you can add multiple slabs by clicking add new 18\ now, you can enable or disable delivery tax if there are taxes on delivery, you can add a percentage to each order 19\ next, we have a notification section in which we need to input email addresses separated by comma on which we want to receive all the mails related to our online store 20\ lastly, click "save" 21\ the general settings is successfully configured 22\ now you can explore and configure other settings